---
title: "Spoke Integrations Tool"
canonical: "https://kb.14ip.com/space/CCP/49807361/Spoke%20Integrations%20Tool"
format: markdown
---
14IP's SPOKE allows you to connect your ClearlyCloud system to external systems, such as CRMs, Zapier, or any other platform that supports webhooks. This connection sends call events in real time to the systems you configure, enabling features such as screen pops, notifications, and more.

The currently supported connections are:

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**Supported Events Sent from Clearly Cloud to SPOKE**

Clearly Cloud sends two main types of events to SPOKE, which SPOKE then forwards to your business systems. We can send information related to an inbound or outbound call, including the different states a call goes through.

For example, an outbound call sends multiple states as the call progresses. It sends Ringing first, then either Answered or No answer. If answered, it sends an Ended state when the call disconnects.

- Call Events
  - Incoming Call
  - Outgoing Call
  - For each incoming or outgoing call, we send the following states:
    - Ringing
    - Answered
    - Ended
    - Missed
    - Busy
    - Invalid
    - Blocked
    - Not available
    - No answer
    - Rejected

When a new voicemail message is left for a user, we send SPOKE a notification and a download link for a copy of the voicemail. The same is true for each new Call Recording and Call Recording Archive.

- Media Events
  - Voicemail
  - Call Recording
  - Archive

Each integration from SPOKE to a business system, such as Zapier or your CRM, may not support every SPOKE feature. For example, at this time, the Zoho PhoneBridge API does not support sending Call Recordings or Voicemail Messages to Zoho CRM.

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**Connecting ClearlyCloud with SPOKE**

1. Log in to your ClearlyCloud instance as a client. Click the **Integrations** link in the left menu.

![ClearlyCloud Integrations menu](media://012894f9-1601-4944-b45b-b50930dd0d24)

2. Click **Link your account**.

![ClearlyCloud Link your account button](media://e085fdd2-256f-4a11-9934-eaf5901c32e7)

3. You will be redirected to the SPOKE Portal login page. Use your 14IP Cloud/Trunking Portal credentials to log in. Do not confuse this login with your ClearlyCloud login. SPOKE uses the same 14IP SSO login as the Cloud/Trunking Portal and Support site.

![SPOKE SSO login page](media://dd9599ed-ef97-4570-a7ed-1a59bfbe5a35)

4. After logging in, you will be asked to authorize access for the SPOKE integration.

![SPOKE connection authorization page](media://fce353d3-89fe-4e74-95d5-6668d47be306)

5. After authorizing, you will be redirected to ClearlyCloud, and the **Integrations** option should now be enabled.

![ClearlyCloud Integrations option enabled](media://450761b8-bb78-4bf9-98aa-ec6e2333dd2b)

6. Finished ✅

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**Next Steps**

Your ClearlyCloud phone system is now connected to SPOKE and can communicate with external systems. The next step is to configure the SPOKE settings for connections between ClearlyCloud and external platforms, such as a CRM or Zapier.

Set up integrations with your external platforms by following the guides below.

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